Frequently Asked Questions

Do you offer free delivery?

Yes! We offer FREE Mainland UK standard delivery on orders of £20 and over. Standard delivery costs £4.99 for orders under £20. Express delivery costs £8.50 and is not included in the free standard delivery offer.

Do you offer personalisation?

Yes! Many of our gift jars can be personalised with a custom message. Just add your message in the personalisation box at checkout and we'll hand-label it for you.

How long does delivery take?

Preparing your order for dispatch can take up to 3 days. Standard UK delivery typically takes a further 3–5 working days after dispatch via Royal Mail or courier.

Do you offer local delivery?

Yes! Nearby delivery within 3 miles of our Stirling shop has a £10 minimum order. Delivery costs £4.99 for orders under £20 and is FREE on orders of £20 and over. Scheduled delivery from 3 miles up to 10 miles has a £20 minimum order and is FREE.

Local deliveries are grouped into runs and may take several days; same-day delivery is not guaranteed. Nearby runs take place Monday–Saturday, 10am–5pm. For scheduled delivery, we will contact you to arrange timing. If a scheduled local run is not practical, we will contact you to arrange free standard postage instead. Contact us before ordering if you need delivery by a particular date.

Which areas do you deliver to locally?

Nearby delivery covers addresses within 3 miles of our Stirling shop, with scheduled delivery from 3 miles up to 10 miles. Coverage is based on distance from the shop, rather than whole postcode districts. If you're unsure whether your address is covered, message us before ordering.

Do you cater for bulk or corporate orders?

Absolutely! We love large orders — whether it's for a care home, wedding, party, or corporate event. Message us before ordering and we'll make sure everything is perfect.

Are your sweets suitable for vegetarians/vegans?

It varies by product. Each listing includes allergen and dietary information. If you're unsure, just message us and we'll check for you.

Can I request a specific sweet selection?

Yes — just drop us a message and we'll do our best to accommodate your request!

What if my order arrives damaged?

We pack everything carefully, but if anything arrives damaged, please message us with a photo and we'll sort it out straight away.