Shipping policy
🚚 DELIVERY SUMMARY 🔥 FREE Mainland UK delivery over £20 At D&G Sweetzone, we're committed to getting your favourite sweets to you quickly, safely, and at great value 🍬 FREE Mainland UK delivery on orders over £20 | Orders dispatched within 1–2 working days
🏠 LOCAL DELIVERY — Central Scotland We offer personal local delivery within 20 miles of Stirling, Monday–Saturday, 11am–4pm. 0–5 miles (FK7, FK8, FK9) — Min order £15 — £3.99 6–10 miles (FK5, FK6, FK10, FK15) — Min order £20 — £4.99 10–15 miles (FK1, FK2, FK3, FK4, FK11, FK12, FK13, FK14) — Min order £25 — £5.99 15–20 miles (FK16, FK17, EH48, EH49, G63) — Min order £30 — £6.99 If you're unsure whether your postcode is covered, please contact us before placing your order.
📦 MAINLAND UK (England, Scotland, Wales & Northern Ireland) Standard Delivery: £4.99 (orders under £20) FREE Standard Delivery: Orders £20 and over Express Delivery: £8.50 (all orders) Please note: deliveries to Northern Ireland may take 1–2 days longer than mainland estimates.
🇮🇪 REPUBLIC OF IRELAND Standard Delivery: £11.99 Tracking included on all orders No free shipping threshold currently applies to Irish orders.
⏱ ORDER PROCESSING Dispatched within 1–2 working days Business hours: Mon–Sat: 10am–5pm (Closed Sunday) You'll receive a dispatch confirmation email with tracking
🚚 DELIVERY TIMES Standard Delivery: 3–5 working days after dispatch Express Delivery: 1–2 working days after dispatch Republic of Ireland: 5–8 working days after dispatch 👉 Please allow up to 7 working days from order placement. Delivery times are estimates and may vary.
📍 REMOTE AREAS Deliveries to Scottish Highlands, Islands and remote UK locations may take an additional 1–2 working days.
📦 COURIERS We use Royal Mail, Parcelforce and Yodel for reliable UK delivery.
🔎 ORDER TRACKING Once your order is dispatched, you'll receive a tracking link via email.
⚠️ DELIVERY ISSUES If your order hasn't arrived or something isn't right: 📧 info@dgsweetzone.co.uk — We'll get it sorted quickly.
🔁 RETURNS & PRODUCT ISSUES Due to food safety regulations, we cannot accept returns on: Pick n mix sweets Custom gift jars or personalised products Opened or unsealed items Unopened, sealed products may be returned within 14 days if faulty or damaged — just get in touch.
🔄 SUBSTITUTIONS If a product is unavailable, we may substitute it with an item of equal or greater value (unless allergens are specified).
❓ DELIVERY FAQs Where is my order? Check your tracking email first. If still unsure, get in touch. My order is late — what should I do? Please allow the full delivery window. Contact us if it hasn't arrived after 7 working days. I missed my delivery — what happens next? Couriers may attempt redelivery or leave instructions. Use your tracking link to rearrange. Can I change my delivery address? Yes — contact us as soon as possible after ordering. Do you offer local delivery? Yes! We deliver personally within 20 miles of Stirling, Monday–Saturday, 11am–4pm. Charges range from £3.99 to £6.99 depending on your postcode. Do you deliver to my area? Check the local delivery zones above. If still unsure, message us before placing your order.
📞 CONTACT US 📧 info@dgsweetzone.co.uk 📍 33 Stirling Arcade, Stirling Business Hours: Mon–Sat: 10am–5pm | Closed Sunday