Refund policy

🔄 Returns Policy

1. Return Period

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 14 days of delivery.

2. Conditions for Returns

To be eligible for a return, your item must be:

  • In its original condition and packaging.
  • Unused and in the same condition that you received it.
  • Accompanied by the receipt or proof of purchase.

Alternative Product Policy

In the event that a product is unavailable, we will provide an alternative product unless the customer has specified allergens. This ensures that our customers receive their orders promptly while prioritizing their health and safety.

3. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).
  • Custom products (such as special orders or personalized items).
  • Personal care goods (such as beauty products).
  • Hazardous materials, flammable liquids, or gases.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@dgsweetzone.co.uk to request a return.
  2. Provide your order number and details about the product you wish to return.
  3. Our team will review your request and provide you with return instructions.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over £50. We cannot guarantee that we will receive your returned item.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
  • Partial Refunds: In certain situations, only partial refunds are granted (if applicable):
    • Items with obvious signs of use.
    • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
    • Any item that is returned more than 14 days after delivery.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@dgsweetzone.co.uk.

8. Contact Us

If you have any questions about our returns policy, please contact us: