600g Sweetie Box

Free Delivery: - For all UK orders over £30

Delivery charges start from just £5.00

🚚 Shipping Policy

📦 Order Dispatch

We strive to dispatch all new orders promptly (dispatch days are Monday to Friday, excluding weekends and bank holidays).

You'll receive an email to confirm when your order is being processed and another upon dispatch. You can monitor your order by logging into your account on our website and checking the order status.

Please note that the following delivery times are approximate and not guaranteed.

💲 Delivery Charges

"Sweeten Your Day with Convenient Delivery!"

Free Delivery: - For all UK orders over £15

Delivery charges start from just £5.00

Local Delivery

Minimum Order: £10.00

• 0 to 1 miles: £2.50 (Same day if available)
• 1 to 2 miles: £3.00 (Same day if available)
• 2 to 3 miles: £3.50 (Same day if available)
• 3 to 4 miles: £4.00 (Same day if available)
• 4 to 5 miles: £4.50 (Same day if available)
• 5 to 6 miles: £5.00 (Same day if available)

Royal Mail Services:

• Royal Mail 48 Tracked: £5.00 (2-4 business days post-dispatch)
• Royal Mail 24 Tracked: £6.00 (1-3 business days post-dispatch)
• Next-day delivery via Royal Mail Express: £10.00 (Place your order before 12 noon, Monday - Friday)

Benefits of Our Delivery Service:

• Convenience: Order your favourite sweets from the comfort of your home or office.
• Flexible Options: Choose from a range of delivery methods to suit your needs.
• Same-Day Delivery: Available for local customers to satisfy those urgent sweet cravings. Please note depends on availability.
• Nationwide Reach: We deliver across the UK, making our sweets accessible to everyone.
• Safety and Hygiene: Enjoy contactless delivery options for your peace of mind.
• Customer Satisfaction: We are committed to delivering your orders promptly and reliably.

International Delivery

• We regret that we do not offer international shipping at the moment. Please revisit soon, as we plan to provide this service in the near future.

🔄 Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 14 days of delivery.

• Items must be in their original condition and packaging.
• Customers are responsible for return shipping costs unless the item is defective.
• To initiate a return, please contact our customer service team at info@dgsweetzone.co.uk.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

🎁 Gift Wrapping

We offer gift wrapping services to make your purchase extra special. Simply select the gift wrapping option at checkout.

❓ Frequently Asked Questions (FAQ)

1. How can I track my order?

• Once your order is dispatched, you will receive a tracking number via email. You can track your order on our website or through the carrier's website.

2. What should I do if I haven't received my order?

• If your order hasn't arrived within the estimated delivery time, please contact our customer service team at info@dgsweetzone.co.uk for assistance.

3. Can I change my delivery address after placing an order?

• If you need to change your delivery address, please contact us as soon as possible at info@dgsweetzone.co.uk. We will do our best to accommodate your request.

4. Do you offer gift wrapping?

• Yes, we offer gift wrapping services to make your purchase extra special. Simply select the gift wrapping option at checkout.

5. How do I return an item?

• To return an item, please contact our customer service team at info@dgsweetzone.co.uk within 14 days of delivery. Ensure the item is in its original condition and packaging.

📞 Contact Us

If you have any questions about this Shipping Policy, you can contact us:

• Visit this page on our website for more information: Contact Information
• Email us at: info@dgsweetzone.co.uk